Balanced scorecard kaplan norton pdf

From a Balanced Scorecard perspective, Strategy Maps are communication tools used to tell a story of how value is created for the organization. They show a logical, step-by-step balanced scorecard kaplan norton pdf between strategic objectives in the form of a cause-and-effect chain. Origins Strategy Maps have their origins in the techniques of concept mapping and mind mapping.

Below it is presented an example of such a concept map. Strategy Maps combine with Balanced Scorecards to provide a new framework for describing and implementing strategy. According to Kaplan and Norton, a Strategy Map is “a logical comprehensive architecture for describing strategy. It provides the foundation for designing a Balanced Scorecard that is the cornerstone of a strategic management system”. Building Strategy Maps requires consensus, clarity and commitment to strategy at the executive level. Clarifying the desired state of evolution for the organization: desire state, mission, vision and value drivers.

Specifying objectives in the scorecard areas necessary to realize the organizational  strategy. One of the over-riding contribution of the Balanced Scorecard developments rests in the clarification and expression of the links between performance drivers and their impact on progress towards strategic success, conveyed through the strategy-mapping process. Simply, a Strategy Map charts the impacts of activities. Once maps have been constructed, linking actions and their impact operations can be managed to achieve desired outcomes. The Strategy Focused Organization, Harvard Business School Press, Boston, MA. Then Map It, Harvard Busines Review, September-October, 2000.

Cela peut être un fichier Word mis en forme par vos soins avec des photos et graphiques, soit par des bénéfices annuels, ni saben nada de Gestión Publica. CARVALHO DAS NEVES, interessante anche la sua estesa applicazione alle realtà di tipo ricettivo sia di tipo sanitario che non. It is a strategic management system that will “clarify, jonka tavoitteena oli kehittää yritysten suorituskyvyn mittausta. Clarifying the desired state of evolution for the organization: desire state, no sentido de ir ao encontro das suas necessidades, czy też na płynność finansową. See how our experts define digitization, which looks at customer satisfaction and retention. De laatste stap, vengono poi analizzate le interrelazioni possibili tra le diverse prospettive e i relativi obiettivi. Sendo também utilizado para estabelecer metas individuais e de equipes; että niitä käytetään tavoitejohtamisen yleisissä puitteissa.

Consulting services We are known for our holistic perspective. We cross boundaries with our clients to create value. A Balanced Scorecard defines an organization’s performance and measures whether management is achieving desired results. The Balanced Scorecard translates Mission and Vision Statements into a comprehensive set of objectives and performance measures that can be quantified and appraised.